Shipping policy

At CANKAR CREATION, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed within 1 working days after successful order confirmation.

Orders placed on Sundays, public holidays, or during special sales may require additional processing time.

Once your order has been dispatched, you will receive the available shipping or tracking details through the contact information provided while placing the order.

2. Delivery Time

After dispatch, orders are generally delivered within 3–5 working days across most serviceable locations in India.

Delivery timelines may vary depending on:

  • Customer's delivery location

  • Courier service availability

  • Weather conditions

  • Public holidays

  • Natural events or unforeseen circumstances

  • Remote or difficult-to-reach locations

The estimated delivery period is indicative and may occasionally take longer due to circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the order.

If free shipping is offered on a particular product, order, or promotional period, the applicable terms will be displayed on the website.

4. Order Tracking

Once the order is dispatched, tracking information may be provided to the customer through the registered email address, phone number, SMS, or other available communication channels.

Customers can use the provided tracking information to check the shipment status.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat/Shop number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid contact number

CANKAR CREATION will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

6. Delivery Attempts

The courier partner may make multiple delivery attempts. Customers are requested to remain available at the provided delivery address and respond to calls from the courier service when required.

If an order is returned because of repeated unsuccessful delivery attempts, an incorrect address, or refusal to accept the shipment, additional charges or restrictions may apply to any re-shipment, where applicable.

7. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can occur due to courier-related issues, weather conditions, holidays, high order volumes, or other circumstances beyond our control.

In case of an unusual delay, customers may contact us for assistance.

8. Damaged Package

Customers are advised to check the outer package at the time of delivery. If the package appears seriously damaged or tampered with, please record the condition and contact us as soon as possible.

For products damaged during transit, customers should contact us within 48 hours of delivery with suitable photographs/videos and order details.

9. Undelivered or Returned Shipments

If a shipment is returned to us due to an incorrect address, customer unavailability, refusal to accept the order, or repeated failed delivery attempts, the customer may contact us regarding available options.

Any applicable re-shipping charges may be communicated before the order is shipped again.

10. International Shipping

Currently, orders are shipped within India only unless otherwise stated on the website.

11. Contact Us

For any shipping-related questions or assistance, please contact us:

Legal Name: DALIY SHANKAR SUGANCHAND
Trade Name: CANKAR CREATION
GST Number: 24JGKPD0206G1ZV

Address:
0, MANEKNATH NAGAR, Rajiv Gandhi Bhavan, Shyam Prasad Vasavada Road, Ahmedabad Municipal Corporation North Zone, Saijpur Bogha, Ahmedabad, Gujarat - 382345, India

Email: Cankarcreation@gmail.com
Phone: +91 8155987043